Reviews of Heliconia Hotel

1km east to the post office, Santa Elena town, highway to Monteverde Reserve
 

Hotel reviews

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Reviewed by 5 Travelers

Displaying 1-5 of 5 Reviews
March 07, 2012

by russ marshall
Canada
Hotel condition: 4
Staff & Service: 4
Room cleanliness: 4
Location: 4
Value for Money: 4

Great hotel and location

4
  •  

We stayed in a large suite (301) with friends.
Great view, birds, staff, ambiance, beds,
setting-it was all there.

Now the food-We went to the hotel restaurant our first night and did not return (except for breakfast which we had already paid for and which was OK).
The food was horrible, no one finished their meal-the chicken was so bad they took it off the bill.

Never eat at this restaurant. Never recommend it to anyone-awful.
My recommendationbelow excludes the restaurant.


Bottom line: Yes, I would recommend it to a friendYes, I would recommend it to a friend
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March 07, 2012

by Dave Durant
Canada
Hotel condition: 4
Staff & Service: 5
Room cleanliness: 5
Location: 4
Value for Money: 1

Needs a reality check

3.8
  •  

The room was adverised as a Junior Suite. This is a tremendous overstatement, the room was barely large enough to pass one another. No seating area. No refrigerator and no coffee pot. The room was clean. All in all a tremendous disappointment. Also the restaurant needs to find a chef - we dined there once (first night) and no one in our party of six had more than a bite or two - the food was inedible. Breakfast was included and it was a slight improvement. All that said, the staff at Heliconia was terrific, friendly and helpful. The location of the Hotel is convenient to a variety of restaurants, activities and attractions and the grounds are first rate. All six of us were most impressed with Monteverde and the surrounding area and will return in the future. We will be choosier next time inour choice of accommodation.


Bottom line: No, I would not recommend it to a friendNo, I would not recommend it to a friend
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April 16, 2011

by Krissy
United States
Hotel condition: 5
Staff & Service: 4
Room cleanliness: 5
Location: 5
Value for Money: 5

Great hotel

4.8
  •  

I stayed here for an overnight school trip and really enjoyed it. Its a steep hike from the lobby to the jr suites (very nice!) or they'll give you a ride. They have a self sustaining water filtration system and several other sustainable features, and they grow their own coffee offsite (it's incredible).


Bottom line: Yes, I would recommend it to a friendYes, I would recommend it to a friend
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March 11, 2011

by Maud Andersen
Sweden
Hotel condition: 4
Staff & Service: 2
Room cleanliness: 4
Location: 4
Value for Money: 3

ok hotel

3.4
  •  

The reception service was really bad.


Bottom line: Yes, I would recommend it to a friendYes, I would recommend it to a friend
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September 07, 2010

by Lisa Cullen
United States
Hotel condition: 4
Staff & Service: 3
Room cleanliness: 5
Location: 3
Value for Money: 2

Okay Hotel But Not Great

3.4
  •  

We got the Heliconia Hotel after dark, cold and wet and exhausted from the long and bumpy drive to Monteverde. We were offered a complementary drink but really it seemed an excuse to try to sell us on a meal in the restaurant that night.
We did eat and the food was decent, at breakfast they reminded me that the buffet was not included in my room rate (as if I would be unwilling to pay).
The room was clean and large and pretty with a big tub in the corner of the bedroom.
Unfortunately there was not enough hot water to fill it.
When I drained the tub, sewage came up in the bathroom floor and we had to change rooms.
The staff was agreeable but not genuinely nice or hospitable.
I think I'll try the Monteverde Lodge and Gardens next time.


Bottom line: Yes, I would recommend it to a friendYes, I would recommend it to a friend
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Reviews ( 1-5 of 5 )

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Hotel's rating
Our editors' rating:
1
out of 5
  •  
Very nice
Detailed editors' rating

    
Detailed editors' rating
Hotel condition: 1
Staff & Service: 1
Room cleanliness: 1
Location: 1
Value for Money: 1
Overall score: Very nice (1)
    
Average guest rating: 3.88
  •  
out of 5 reviews
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